Support
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Everything you need to know about our mixing, mastering, and audio editing services.
Getting Started
How do I get started?
Choose the service you need, complete checkout, upload your files, and provide any notes or references. We'll take it from there and keep you updated every step of the way.
How do I send you my files?
Once your order is placed, you'll have access to your project dashboard where you can upload your files directly and securely. No third-party file transfer services needed.
How do we communicate during the project?
All communication happens through your project dashboard. You can send messages, provide feedback, and track your project status in one place. We aim to respond within 24 hours.
Can you work with remote clients?
Yes! Our services are 100% remote. Simply upload your files through our secure platform and we'll handle the rest. We communicate throughout the process to keep you involved.
Is my music kept private and confidential?
Absolutely. We treat every project with complete confidentiality. Your music, files, and project details are never shared with third parties.
Services
What is the difference between mixing and mastering?
Mixing involves balancing individual tracks (vocals, instruments, effects) within a song to create a cohesive and polished sound. Mastering is the final step in audio production, focusing on enhancing the overall track, ensuring it sounds great on all playback systems, and preparing it for distribution.
How do I know if I need mastering after mixing?
Mastering is essential for releasing professional music. It ensures consistent volume levels, balances frequencies, and prepares your music for streaming, CD, or vinyl formats. Even if your mix sounds great, mastering takes it to the next level.
Can you work with my preferred genre?
Yes! We specialize in a wide range of genres including pop, rock, hip-hop, electronic, R&B, and more. No matter your style, our goal is to bring out the best in your music.
Can you fix timing or pitch issues in my tracks?
Yes, we offer audio editing services including vocal tuning, timing correction, and drum replacement. These services ensure your recordings are clean, aligned, and professional. For options not listed on our service pages, please reach out to info@audiosorcerer.com for a custom quote.
Can I get stems of my mix?
Yes! Mixed stems are available as an add-on when ordering our mixing service. This gives you individual stem files (vocals, instruments, effects) of your finished mix for maximum flexibility.
What formats will I receive after mixing or mastering?
We deliver high-quality stereo WAV files. Depending on the source material, we can provide different sample rates and bit depth settings.
Process & Turnaround
How do I prepare my tracks for mixing?
Export all tracks as high-quality WAV files with no clipping or distortion. If you recorded in Pro Tools, you can send us the session file. Remove unnecessary effects and label each file clearly (e.g., "Lead Vocal," "Guitar 1"). Include notes or reference tracks to communicate your vision.
How long does the mixing or mastering process take?
Our typical turnaround is 7 days for mixing and 3 days for mastering. Timelines can vary based on project complexity, but rush options are available if you're on a tight deadline.
What are the turnaround times for editing services?
Vocal tuning and alignment typically take 3-5 days. Drum replacement is usually 2-3 days. Turnaround can vary based on the complexity of the project. Rush options are available.
Can I request revisions?
Yes, we include unlimited revisions free of charge with all our services to ensure your complete satisfaction.
What if I don't like the final mix or master?
We're committed to your satisfaction. Our revision process allows you to provide feedback and we'll work closely with you to achieve the sound you're looking for. At this time, we don't offer refunds.
Pricing & Payment
Do you offer packages for multiple songs?
Absolutely! Projects that include 10 or more songs receive an automatic 10% discount at checkout.
What payment methods do you accept?
We accept all major credit and debit cards securely through Stripe.
Still have questions?
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